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Change has altered the face of so many things in our contemporary world. Business finance has undergone some significant changes. The account and billing system being used by firms have now becomes automated through the use of online billing. It can be argued that with the advent of the Internet, business activities have become more expeditious and speedy. Online billing is done through Internet transactions. Customers can access information regarding their order and track the same. The status of the shipment can likewise be followed up through some system used by the business firm. Online stores have complete mechanism from order placement to payment and shipment. Online stores usually make use of software to enable them to facilitate online transactions. Payment is done through some payment schemes such as Paypal, Xomba, credit cards, etc. It can be noted that with the use of Internet, the transaction which usually last for a great number of minutes will only take a couple of minutes from order to shipment. E-commerce has created a great link in expanding business transactions. Now even communication tools are now made accessible with just a click of the mouse using online sms, VoIP or Fax Online. The Internet has done so much to dramatically alter communication process. Now the Internet has become the largest marketplace of ideas of solutions. Small business owners can now enjoy the benefit of small business crm software to cope up with different problems the firm encounters. CRM or customer relationship management has also brought business transactions to a more personal level. With good CRM, the firm is destined to create greater service and in return reap the fruits of the same in the form of increased profits.